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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Shipping Policy
Orders are generally shipped within 3 business days of being placed, depending on product availability and the current volume of orders.  Out of stock product may delay your shipment, however rest assured, we work tirelessly to resolve any backorders and ship your order in a timely manner.  If for any reason there is an excessive delay in restocking product or shipping your order, we will contact you.  Once your order is placed, you should receive an email confirmation of your order within several minutes.  If you do not receive this email, please first check your email spam filters, and if not found, contact us immediately to resolve any errors with your email address as this will interfere with future communication regarding your order.
         
Expedited Shipping services (3-day Select, 2nd Day Air, Next Day Air)  While we are happy to provide these services to you, and we make every effort possible to prioritize these orders and get them out quickly, placing an order using one of these services is not a guarantee of same day shipping, nor product availability.  In most cases these orders are shipped out right away, however please allow an extra business day or two in your planning if using these services.  The first day counted in these services is the day AFTER your order is physically shipped.  Example:  If your order is placed on Monday using 2nd Day Air, then shipped on Tuesday, the first "business day" is Wednesday and your order can then be expected to be delivered on Thursday.

Should you have any concerns regarding our shipping policy, please contact us and we will do our very best to get you the products you need as quickly as possible.  Shipping concerns must be addressed prior to the shipment of your order.  We cannot reroute, or alter the shipping method once an order is in transit.


Return Policy
We will gladly accept returns at the customer's discretion, within 30 days of purchase, provided the product is returned to us in the same "new" condition as it was shipped.  You will need to either contact us via email, telephone, or by written letter, enclosed in the return package explaining why the product was returned.  Orders returned by fault or decision of the customer, (including but not limited to...Customer ordered wrong item, Customer changed mind, etc.), will be given a refund on the product price only, minus a 15% restocking fee.  Shipping and return shipping charges will NOT be refunded in these instances and are the responsibility of the customer.  Returned orders shipped under our "Free Shipping" promotion will have all shipping costs incurred by Novosel Enterprises deducted from the product price refund.  Understand we will go to great lengths to fill your order accurately and as fast as possible, and once an order is shipped, those shipping charges are non-refundable and go directly to the carrier delivering the package.  Please be sure your order is correct prior to placing it to ensure a smooth and timely transaction.  If you have any questions or concerns regarding our products or ordering process, feel free to contact us first and we will be more than happy to answer your questions and walk you through the ordering process.

Orders returned due to fault on the part of Novosel Enterprises, (including but not limited to...Wrong item shipped, Order sent to wrong address, etc.) will be given a full refund including all customer paid shipping charges. 

DO NOT RETURN AN ORDER FOR REASON OF DAMAGED PRODUCT!

See below for our procedures on orders damaged during shipment.  We recommend, but do not require, you to get in touch with us prior to returning an order for any reason.  Prior contact allows both parties to understand the nature of the problem and reach an amicable solution before action is taken.  We do understand that from time to time orders will be returned and/or exchanged, and we wish to avoid any misunderstandings and hurt feelings on the part of our customers regarding their order.



Damaged Product
Damaged orders MUST be reported to us within 48hrs of delivery.    We cannot accept claims for damaged product weeks after delivery has been made.  Please check your order carefully upon delivery.  While damaged orders are not something that we deal with in large numbers, we do understand that parcel shippers can be less than respectful to packages entrusted to them for delivery.  Damage claims are considered on a case by case basis and will be processed through the company who handled the shipment.  We may have you return the product to us at our cost or we may issue you a credit and have you dispose of the product at your discretion.  DO NOT accept a package delivered to you that has excessive damage to the outside packaging.  If possible, inspect contents before accepting delivery to protect yourself.  If package was delivered when no one was home, contact us immediately and hold onto all packaging and contents.  We will need as detailed a description as possible to the extent of the damage so that a claim can be processed quickly through the responsible party.

DO NOT return an order at your expense without prior contact with us.  Doing so does not guarantee you will receive a full refund and you're only rewarding the shipping company by paying them to return an order they damaged in the first place.  This makes damage claims harder for us to prove to the shipper and may cost you all or part of a refund that should have been due to you.  We understand that orders damaged during shipment are not the customer's fault, however we cannot be held responsible if the customer does not adhere to the procedures set forth above when dealing with damaged shipments.  While we only handle a few damage claims each year, most claims filed are settled to the benefit of the customer when the above procedures are followed.  These procedures are for your protection as much as ours.


Special Orders
We will gladly attempt to special order any item that we may not regularly stock, in an effort to service all of your needs.  Due to the nature of special orders, please allow 10-14 business days from the time you place your order until you would expect delivery.  We have a vast network of manufacturers and distributors from which we get product and if the item you want is available, we will certainly bring it in for you.  Because special orders will almost always consist of items we do not regularly stock, these orders are non-refundable & non-returnable.  Damage issues on special order shipments will be handled under the above mentioned procedures, just like any other shipment.  Should you have any questions of concerns regarding the product or the ordering process, please feel free to contact us at any time and we will be happy to assist you.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Novosel Enterprises LLC. The collective work includes works that are licensed to Novosel Enterprises LLC. Copyright 2003, Novosel Enterprises LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Novosel Enterprises LLC or purchasing Novosel Enterprises LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Novosel Enterprises LLC or to purchase Novosel Enterprises LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Novosel Enterprises LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Novosel Enterprises LLC used in the site are trademarks or registered trademarks of Novosel Enterprises LLC


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Novosel Enterprises LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Novosel Enterprises LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Novosel Enterprises LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Novosel Enterprises LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Novosel Enterprises LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Novosel Enterprises LLC product is mistakenly listed at an incorrect price, Novosel Enterprises LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Novosel Enterprises LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Novosel Enterprises LLC shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Novosel Enterprises LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Novosel Enterprises LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Novosel Enterprises LLC.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Novosel Enterprises LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Novosel Enterprises LLC products) must be commenced within one (1) year after the claim or cause of action arises. Novosel Enterprises LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Novosel Enterprises LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Novosel Enterprises LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Novosel Enterprises LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Novosel Enterprises LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Novosel Enterprises LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Novosel Enterprises LLC in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Novosel Enterprises LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Novosel Enterprises LLC may link to sites operated by third parties. However, even if the third party is affiliated with Novosel Enterprises LLC, Novosel Enterprises LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Novosel Enterprises LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Novosel Enterprises LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).