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Terms & Conditions |
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The use of this website constitutes agreement with the following terms & conditions: |
| Shipping Policy | International Orders | Return Policy | Damage Claims | Special Orders | Privacy Policy |
| Shipping Policy |
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Orders are generally shipped within 3 business days of being placed, depending on product availability and the current volume of orders. Out of stock product may delay your shipment, however rest assured, we work tirelessly to resolve any backorders and ship your order in a timely manner. If for any reason there is an excessive delay in restocking product or shipping your order, we will contact you. Once your order is placed, you should receive an email confirmation of your order within several minutes. If you do not receive this email, please first check your email spam filters, and if not found, contact us immediately to resolve any errors with your email address as this will interfere with future communication regarding your order. Expedited Shipping services (3-day Select, 2nd Day Air, Next Day Air): While we are happy to provide these services to you, and we make every effort possible to prioritize these orders and get them out quickly, placing an order using one of these services is not a guarantee of same day shipping, nor product availability. In most cases these orders are shipped out right away, however please allow an extra business day or two in your planning if using these services. The first day counted in these services is the day AFTER your order is physically shipped. Example: If your order is placed on Monday using 2nd Day Air, then shipped on Tuesday, the first "business day" is Wednesday and your order can then be expected to be delivered on Thursday. Should you have any concerns regarding our shipping policy, please contact us and we will do our very best to get you the products you need as quickly as possible. Shipping concerns must be addressed prior to the shipment of your order. We cannot reroute, or alter the shipping method once an order is in transit. |
| International Orders |
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At the present time our website accepts all orders within the continental United States, as well as Alaska, Hawaii, and Canadian Orders. We do not currently ship overseas. Orders shipped to Alaska, Hawaii, and Canada, are not eligible for our free shipping offer. These orders are subject to standard UPS rates as shown within our shopping cart. In order to receive a shipping quote, you need only add the desired products to your shopping cart, enter the postal code we will be shipping to, and click the "Update" button. The shopping cart will automatically quote you the shipping charges for your order. In order for us to process an international order, billed to a credit card, the billing and shipping address must match the cardholder information with the issuing bank. We will not ship international orders to any other address. Orders submitted with incomplete or invalid information will be cancelled. International orders paid through PayPal can only be shipped to the VERIFIED PayPal address linked to the account. Canadian Duties & Taxes: All orders shipped to Canada may be assessed duties & taxes by Canadian Customs. There is no additional paperwork for you to fill out to place an order. We supply UPS with all the necessary paperwork to get your order through Customs. UPS will act as your customs agent as your order moves through the process. If you supplied us with a valid email at the time of the order, you will receive several emails, updating you as to the status of your order as it moves through the customs process. Once cleared, UPS will then attempt to deliver your order. All duties, taxes, and brokerage fees are due upon delivery. UPS does not inform us as to the amount due upon delivery, however you may contact UPS directly at any time after your order clears customs, and they can give you the exact amount due so you are prepared. Refusing an order upon delivery, or refusing to pay the fees associated with that order does not relieve you of the obligation. If the amount owed is not paid, the package/s can be seized and auctioned off to recoup the fees. The customer accepts full responsibility for such orders, and these orders are non-refundable. While we are more than happy to service our Canadian customers, please understand that all Customs fees are not paid to us and are beyond our control. If you have any questions or concerns regarding this process, feel free to give us a call and we will be more than happy to assist you. |
| Return Policy |
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We will gladly accept returns at the customer's discretion, within 30 days of purchase, provided the product is returned to us in the same "new" condition as it was shipped. You will need to either contact us via email, telephone, or by written letter, enclosed in the return package explaining why the product was returned. Orders returned by fault or decision of the customer, (including but not limited to...Customer ordered wrong item, Customer changed mind, etc.), will be given a refund on the product price only, minus a 15% restocking fee. Shipping and return shipping charges will NOT be refunded in these instances and are the responsibility of the customer. Returned orders shipped under our "Free Shipping" promotion will have all shipping costs incurred by Novosel Enterprises deducted from the product price refund. Understand we will go to great lengths to fill your order accurately and as fast as possible, and once an order is shipped, those shipping charges are non-refundable and go directly to the carrier delivering the package. Please be sure your order is correct prior to placing it to ensure a smooth and timely transaction. If you have any questions or concerns regarding our products or ordering process, feel free to contact us first and we will be more than happy to answer your questions and walk you through the ordering process. Orders returned due to fault on the part of Novosel Enterprises, (including but not limited to...Wrong item shipped, Order sent to wrong address, etc.) will be given a full refund including all customer paid shipping charges. See below for our procedures on orders damaged during shipment. We recommend, but do not require, you to get in touch with us prior to returning an order for any reason. Prior contact allows both parties to understand the nature of the problem and reach an amicable solution before action is taken. We do understand that from time to time orders will be returned and/or exchanged, and we wish to avoid any misunderstandings and hurt feelings on the part of our customers regarding their order. |
| Damage Claims |
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Damaged orders MUST be reported to us within 48hrs of delivery. We cannot accept claims for damaged product weeks after delivery has been made. Please check your order carefully upon delivery. While damaged orders are not something that we deal with in large numbers, we do understand that parcel shippers can be less than respectful to packages entrusted to them for delivery. Damage claims are considered on a case by case basis and will be processed through the company who handled the shipment. We may have you return the product to us at our cost or we may issue you a credit and have you dispose of the product at your discretion. DO NOT accept a package delivered to you that has excessive damage to the outside packaging. If possible, inspect contents before accepting delivery to protect yourself. If package was delivered when no one was home, contact us immediately and hold onto all packaging and contents. We will need as detailed a description as possible to the extent of the damage so that a claim can be processed quickly through the responsible party. DO NOT return an order at your expense without prior contact with us. Doing so does not guarantee you will receive a full refund and you're only rewarding the shipping company by paying them to return an order they damaged in the first place. This makes damage claims harder for us to prove to the shipper and may cost you all or part of a refund that should have been due to you. We understand that orders damaged during shipment are not the customer's fault, however we cannot be held responsible if the customer does not adhere to the procedures set forth above when dealing with damaged shipments. While we only handle a few damage claims each year, most claims filed are settled to the benefit of the customer when the above procedures are followed. These procedures are for your protection as much as ours. |
| Special Orders |
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We will gladly attempt to special order any item that we may not regularly stock, in an effort to service all of your needs. Due to the nature of special orders, please allow 10-14 business days from the time you place your order until you would expect delivery. We have a vast network of manufacturers and distributors from which we get product and if the item you want is available, we will certainly bring it in for you. Because special orders will almost always consist of items we do not regularly stock, these orders are non-refundable & non-returnable. Damage issues on special order shipments will be handled under the above mentioned procedures, just like any other shipment. Should you have any questions of concerns regarding the product or the ordering process, please feel free to contact us at any time and we will be happy to assist you. |
| Privacy Policy |
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What information do we collect? We collect information from you when you place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: ; To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. ; To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart. Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third party links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. California Online Privacy Protection Act Compliance Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. Childrens Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.novoselenterprises.com/policies.asp Your Consent By using our site, you consent to our privacy policy. Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. This policy was last modified on 8/19/2011 Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below. http://www.novoselenterprises.com/contactus.asp Novosel Enterprises 1245 Main St Oberlin, PA 17113 1-888-285-5879 |